Refund and Returns Policy

Effective Date: January 6, 2025

At Conasystemm, customer satisfaction is our priority. If you are not completely satisfied with your purchase, this Refund and Returns Policy outlines the terms under which refunds, exchanges, and returns are processed.

For any inquiries, please contact us:

1. Eligibility for Returns

We accept returns for products that meet the following criteria:

  • The item must be unused, unworn, and in its original condition.
  • All original packaging, tags, and accessories must be included.
  • The return request must be initiated within 30 days of the delivery date.

Non-Returnable Items:

  • Gift cards or store credit
  • Custom or personalized orders
  • Items marked as “Final Sale”

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email info@conasystemm.com or call (507) 754-5046 with your order details.
  2. Approval: Our team will review your request and provide a Return Authorization Number (RAN) if approved.
  3. Shipping: Pack the item securely and include the RAN. Ship the package to our return address, which will be provided upon approval.

Return Shipping Costs:

  • Customers are responsible for return shipping fees unless the product arrived damaged or defective.
  • For defective items, Conasystemm will provide a prepaid shipping label.

3. Refund Policy

Refunds are issued to the original payment method within 7-10 business days after the returned item is received and inspected.

Conditions for Refunds:

  • The product must pass inspection to ensure it meets the return eligibility criteria.
  • If the return is approved, the refund amount will exclude original shipping charges unless the return is due to an error on our part.

Partial Refunds:
Partial refunds may be issued for items that show minor signs of use or are missing components.

4. Exchanges

If you wish to exchange an item for a different size, color, or model:

  • Contact us within 30 days of delivery.
  • Exchanges are subject to product availability.
  • If the desired item is unavailable, we will process a refund or provide store credit.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact Us Immediately: Email us at info@conasystemm.com with photos of the damage and your order details.
  2. Resolution: We will arrange for a replacement or issue a full refund, including shipping costs.

6. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check with your bank or credit card company as processing times may vary.
  2. Contact us at info@conasystemm.com for further assistance.

7. Cancellations

Orders may be canceled within 24 hours of placement for a full refund. After this period, cancellation requests will be reviewed, and refund eligibility will depend on the order’s shipping status.

8. Contact Information

If you have questions about this Refund and Returns Policy or need assistance with your return:

  • Email: info@conasystemm.com
  • Phone: (507) 754-5046
  • Address: 212 5th St NE, Grand Meadow, Minnesota (MN)

Thank you for shopping with Conasystemm. Your satisfaction is our priority, and we are committed to ensuring a seamless shopping experience.