Shipping Policy

Effective Date: January 6, 2025

Welcome to Conasystemm! We are committed to providing efficient and reliable shipping services to ensure your orders arrive safely and on time. Below are the details regarding our shipping practices. By placing an order on our website, https://conasystemm.com/, you agree to the terms outlined in this Shipping Policy.

For any questions or concerns, feel free to contact us:

1. Order Processing Time

  • Order Processing: All orders placed on Conasystemm are processed within 1-2 business days. Business days are Monday through Friday, excluding weekends and public holidays.
  • Order Confirmation: After placing your order, you will receive an order confirmation email with the details of your purchase. Please review the details to ensure everything is correct.

2. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs:

Domestic Shipping (United States):

  • Standard Shipping (Free on Orders Over $100):
    Estimated delivery time: 5-7 business days
    Shipping fees: Free on orders over $100. For orders under $100, a shipping fee will be applied based on the weight and destination of the package.

  • Expedited Shipping:
    Estimated delivery time: 2-3 business days
    Shipping fees: Calculated at checkout based on the shipping address.

  • Next-Day Shipping:
    Estimated delivery time: 1 business day
    Shipping fees: Calculated at checkout based on the shipping address.

International Shipping:

We offer international shipping to a variety of countries. The shipping fees and delivery times vary based on the destination.

  • International Standard Shipping:
    Estimated delivery time: 7-14 business days
    Shipping fees: Calculated at checkout.

  • International Expedited Shipping:
    Estimated delivery time: 3-5 business days
    Shipping fees: Calculated at checkout.

Note: Delivery times for international orders may vary based on customs processing and the destination country’s regulations.

3. Shipping Fees

  • Domestic Orders:

    • Free standard shipping on orders over $100.
    • Shipping charges for standard, expedited, and next-day shipping will be calculated during checkout based on your location.

  • International Orders:
    Shipping charges for international orders will be calculated during checkout based on the destination country, the weight of the package, and the selected shipping method.

Customs, Duties, and Taxes:
For international orders, the customer is responsible for any customs duties, taxes, or import fees that may be imposed by the destination country. These fees are not included in the purchase price or shipping cost and must be paid by the recipient at the time of delivery.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the courier’s website or by using the tracking link provided in the confirmation email.

If you have any issues tracking your order, feel free to contact us at info@conasystemm.com.

5. Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. boxes.
  • Military Addresses (APO/FPO): We are happy to ship to military addresses, but please be aware that shipping times may vary.
  • Unavailable Destinations: We currently do not offer shipping to certain countries due to logistical or regulatory restrictions. If your shipping address is unavailable, we will notify you promptly.

6. Delays and Issues with Shipping

While we make every effort to ensure timely delivery, shipping delays may occur due to factors such as:

  • High demand during holidays
  • Weather conditions
  • Carrier delays
  • Customs processing for international orders

If your order is delayed, we will notify you via email and provide an updated delivery estimate.

Damaged or Lost Packages:
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately at info@conasystemm.com. We will investigate the issue and assist you in resolving it, including filing a claim with the carrier if necessary.

7. Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. Conasystemm is not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you realize there’s an error in your address after placing the order, please contact us immediately to update the details before the package is shipped.

8. Returns and Exchanges

For information on returns and exchanges, please visit our Refund and Returns Policy.

If you wish to return an item, please follow the instructions provided in the return policy to ensure a smooth return process.

9. Customer Service

If you have any questions or concerns about shipping, please feel free to contact our customer service team:

Thank you for shopping with Conasystemm! We appreciate your business and are dedicated to providing you with a seamless and enjoyable shopping experience.

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